ONLINE PURCHASES FAQ
Answers to everything you need to know about purchasing tickets and membership online.
If you don't find your answer here or need additional assistance, please contact Customer Service, or drop by any zoo entry.
I have a promo code, how can I use it?
Can I get a refund on tickets or membership?
How do I print or reprint my tickets or temporary membership card?
My printer is out of ink or paper. Can I print at a later time?
Can I show tickets or my temporary membership card on my phone?
What credit cards do you accept?
The online cart will not accept my credit card. What do I do?
Do I need to create an account to purchase online?
Have more questions? See our additional FAQs below.
Daily Admission Tickets FAQ
Real Close Tours FAQ
Special Events: Brew at the Zoo, Tasting Flight, WildLights FAQ (Coming Soon)
1. I have a promo code, how can I use it?
You may enter your promo code during the "Order Confirmation" step of the purchasing process. Promo codes are not case sensitive.
2. Can I get a refund on tickets or membership?
Ticket and membership purchases are nonrefundable.
3. How do I print or reprint my tickets or temporary membership card?
You may print tickets or your temporary membership card directly from the confirmation page or from the confirmation email.
You may also look up your order on the website if you have your Confirmation Number, Email Address and last four digits of the credit card used for the transaction.
If you have an account, you may look up and print your past orders by signing in and clicking on "History."
4. My printer is out of ink or paper. Can I print at a later time?
You may print at any time from the methods listed above.
5. Can I show tickets or my temporary membership card on my phone?
Yes, you may show your tickets or your temporary membership card on your mobile phone. Simply bring up the confirmation email with the tickets or temporary card and present them at the gate.
6.What credit cards do you accept?
Visa, MasterCard, Discover, American Express
7. The online cart will not accept my credit card. What do I do?
We apologize the credit card processor will not accept your card. Your options are to (1) try another card; (2) purchase tickets/membership over the phone (206.548.2500) or at the gates; (3) review your credit card statement to make sure the information you are using matches what your bank has on file; (4) email customer service.
8. Do I need to create an account to purchase online?
You do not need to create an account to purchase online; simply choose to checkout as a Guest.
Creating an account will store your information so that you do not have to re-enter it on future purchases. You will also be able to print or reprint tickets and membership information from your account, and have access to special offers and discounts if you are a member. It will not store your credit card information.
Please note that this account is separate from a MyZoo account. Any updates or changes made on this account will not affect your information for membership, email subscriptions, mailings, etc.