When are field trip dates released?

We aim to release field trip dates on a 6-month rolling window. However, there are times when we need to pause our window while we adjust our ticket quantities and prices.

Can I change the time, day, or number of tickets on my order?

Absolutely, you can adjust up to 48 hours before your arrival! You can adjust arrival times and dates by clicking the link in your ticket confirmation email. If you need to amend your student or chaperone numbers, please email schools@zoo.org, including your order number and the number of student and chaperone tickets you are requesting. We cannot make changes on the day of your visit.

Can I buy tickets at the gate?

You must register your group ahead of time to receive the discounted education rate. You can email schools@zoo.org to adjust your tickets up until 24 hours before you arrive. Tickets purchased on the day of will be at the daily admission rate. 

Can I get a refund for my tickets?

Yes, We will refund your tickets as long as we have at least 48 hours' notice. Send your cancellation or adjustment request to schools@zoo.org. We cannot refund tickets on the day-of or after your visit.

Can I pay with a purchase order?

No, we no longer accept purchase orders. If your school or district does not have a credit card, please email schools@zoo.org. 

Can students use memberships?

Students can use memberships if the named adult on the membership is also attending the field trip. We cannot admit students using memberships without the named adult on the membership.

Is bus reimbursement available? 

Bus reimbursement is available for King County schools that meet the requirements listed on our financial assistance page.

What should I do if my group is running late?

If your group is running late, please call our guest services line (206-548-2604) and let them know your group name and when you expect to arrive.

Who can be a chaperone?

All adults over the age of eighteen, this can include educators, teachers, and parents/guardians. Note: Please do not include 1:1 aides in your chaperone count. 

What should we do to prepare for a successful visit?

Please review the zoo rules of conduct with students. Help prepare your chaperones with the Zoo Visit Chaperone Sheet, and don't forget to see which programs and activities are offered during your visit!

Is there space to park a bus at the Zoo? 

There are 6 first-come, first-served oversize parking spaces in our parking lot, and we cannot guarantee parking. Buses pay for parking at self-serve kiosks.
Bus Driver Info Sheet

Where do we enter the Zoo? 

All field trips enter through our South Entrance located at the Hippo Lot. 

Do you offer any accommodations for individuals or groups?

Yes, you can find additional information about accessibility at the zoo here. Please send an email to schools@zoo.org to request any additional accommodations.

Will there be maps available?

We do not provide maps for field trip groups. Please print your group's maps or use our digital map. You can find maps here.

Is there a place to store our lunches?

We do not have space to store lunches.

Where can my group eat? 

The 1899 Grove dining area is indoor and available year-round. Additionally, there are outdoor areas to eat around the zoo.

What is the cost of parking? 

Parking costs can be found here.