Purchasing Tickets

Tickets for BECU ZooTunes presented by Carter Subaru are available for purchase online www.zoo.org/zootunes.

Official Fan Ticket Exchange: Woodland Park Zoo is partnered with Lyte to give our fans a way to get official tickets after they sell out. Please see the artist homepage links to find tickets to our sold out shows.

Many websites look legitimate but are often resellers selling tickets at inflated prices. In addition, tickets purchased from other sources other than Etix may not be valid. To avoid problems with counterfeit, stolen, or voided tickets, guests should make their purchase through www.zoo.org/zootunes, Etix.com or artist fan websites.

Ticket Refunds

Woodland Park Zoo does not offer returns or exchanges on any ticket purchases. Tickets are non-refundable except in the event of a cancellation, and then tickets are refundable at the original point of purchase only.

Lost Tickets

If you purchased your tickets directly from Woodland Park Zoo’s online ticketing system, you can reprint your own lost tickets in advance of the show by going to Etix and logging in to your account. If you arrive at zoo gates on the day of your concert without your electronic ticket printed or on your mobile device, please proceed to the Will Call desk at the West Gate with a valid ID and we will be able to confirm your purchase.

Woodland Park Zoo does not sell any tickets to third party ticket distributors and can verify tickets that were purchased only through Etix. Therefore, it is suggested you purchase all your ZooTunes tickets from Woodland Park Zoo through Etix.

Day of Show Tickets

If a concert is not sold out, you may purchase tickets online until approximately 8:00 p.m. on the day of the show. Please remember that most concerts end at about 8:30 p.m., so check in advance to make sure there are still tickets available and get here early so you can enjoy most of the show.

Member Ticket Pre-Sale

The member online-only pre-sale starts one day before the general on-sale. Make sure to renew your membership early and opt in to receive emails to qualify. If you cannot find it in your inbox, please check your spam/junk folder.

Call or email our membership office for assistance with member pre-sale at 206.548.2425 or membership@zoo.org. If you have already purchased your tickets and have questions about your tickets, please contact concerts@zoo.org.

Member/Interior Line

The interior line is for ZooTunes ticket holders who have either a valid Zoo membership OR daily admission tickets to the Zoo. You must have either tickets or a membership and may not bring friends with you who are not ticketed.

Members MUST be in the inner line before 4:15pm. After 4:15pm, members will be required to join the general admission outer lines at West and South gates.

The interior line is located inside the West Gate Plaza and forms along the concrete barricade directly across from Guest Services West, next to the Penguin exhibit.

Seating

Reserved seating area: Reserved seating ticket holders are assigned seating in provided chairs.

strong>General admission area: Low-backed chairs are allowed (please see graphic below), as are blankets, but high-back chairs over 26” are not allowed.*

*Low-backed chairs. The specific measurements for a chair to qualify as low-backed: approximately 9 inches from the ground to the seat and no more than 26 inches from the top of the chair to the ground.

Space is filled on a first-come, first-served basis so please be considerate! On sold out nights the lawn can become crowded. Please do not reserve more space than you need on the lawn, allowing room for your fellow concertgoers to enjoy the evening. If you have trouble finding a spot, please ask a concert staff member for assistance.

Seating, Standing & Dancing: Please be neighborly to other guests and refrain from conduct that is offensive or physically dangerous. During some concerts, the artists may encourage guests to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them.

Security and bag checks

• Clear bags are recommended to expedite the entry process.
• All bags, including soft sided coolers, may be no larger than 16 inches in any direction.
• Allowable bags: purses, tote bags, picnic baskets, small backpacks, soft sided coolers
• Prohibited bags: hard sided coolers, duffel bags, large hiking/camping backpacks, luggage.
• All bags are subject to search, including bags/pouches/compartments attached to chairs, strollers, etc.
• Please review the prohibited items list. Items on this list will not be allowed in the venue, no exceptions.

Items not allowed at ZooTunes

• Air horns/Bullhorns/Noisemakers
• Alcoholic beverages
• Audio or video recording devices, GoPros, selfie sticks or professional cameras, digital cameras with zoom lenses.
• Bags not conforming to bag policy restrictions
• Balloons, balls, skates, skateboards, bicycles, flying discs, scooters, straws, lids
• BBQs/grills
• Canopies/tents
• Chairs over 26” in height
• Drones/UAVs
• Glass containers of any kind
• Metal silverware/cutlery (including knives of any kind, forks, spoons, etc.)
• Illegal drugs/substances or drug paraphernalia
• Inflatable chairs/sofas
• Laser pointers
• Pets
• Rolling items used for hauling, such as wagons, carts and coolers with wheels. Strollers for transporting children are allowed.
• Tables of any size
• Smoking of any kind, including vaping and marijuana
• Weapons (including, but not limited to): firearms, incendiary and explosive devices, chains, pepper spray, tasers, knives of any kind.

What can I bring?

• Each ticketed guest is allowed one item (bag or cooler) and one chair or blanket/towel for seating on the meadow.
• All bags must comply with our Bag Policy.
• Chairs must be low-back with a height limit of 26” from the ground.
• Blankets and towels may be no more than 5’ in length or width.
• Food is permitted in non-glass containers only.
• Metal utensils are not permitted.
• Water and non-alcoholic beverages are permitted in factory sealed, non-glass containers (i.e. sparkling water, sodas, etc.).
• Baby bottles/formula is allowed in non-glass containers.
• The use of reusable water bottles is encouraged. Empty, non-glass, reusable bottles may be refilled inside the venue at one of our Water Stations presented by Carter Subaru.
• Strollers or wagons for transporting children are allowed; wagons, carts, etc. used to haul items are not permitted.
• Umbrellas are allowed and may be used on the meadow prior to performances, during intermissions, or during heavy rain only.
• Trained service animals as defined by the Americans with Disabilities Act (ADA) are welcome. Pets, therapy, or emotional-support animals are not permitted.

Box Office

ZooTunes Tickets may be purchased at Etix.com. There is no longer a ticketing window at the Woodland Park Zoo.

Will Call

Will Call is at the West Entrance at the membership booth. Will Call opens at 3:30 p.m. and closes at 8:00 p.m. on concert nights. The zoo‘s West Entrance is located at Phinney & 55th Street.

Tickets purchased online will not be held at Will Call automatically. You must print out a copy of your ticket or bring it with you on your mobile device.

Camera Policy

Per artist’s requests - No Pro (removable lens) cameras. No audio or video recording is allowed.

Child Ticket Policy

Children, two years of age and under, do not require a ticket to attend ZooTunes, provided they sit on the lap of an accompanying adult. Once a child turns three, they will need their own full-priced ticket.

Weather

Concerts are rain or shine, so please be prepared for inclement weather. Umbrellas are allowed when it’s raining. ZooTunes happens in rain, heat, and smoke unless otherwise determined by Woodland Park Zoo.

Is outside food and beverage allowed?

Food and water is permitted at ZooTunes as long as it follows these guidelines:

• Food is permitted in non-glass containers only.
• Metal utensils are not permitted.
• Water is permitted in factory sealed, non-glass containers; other outside beverages are not permitted except for baby bottles/formula.
• Non-alcoholic, sealed beverages, in original containers (i.e., sparking water, sodas, etc.)
• The use of reusable water bottles is encouraged. Empty, non-glass, reusable bottles may be refilled inside the venue at one of our Carter Subaru filling stations.

Freshly prepared food made with local ingredients, local craft breweries and Washington wineries, non-alcoholic beverages and sweet, savory and frozen treats will be available for purchase during your ZooTunes concert.

No cash. Only credit cards are accepted.