ZOO CLOSURE
The zoo will be closed July 16 and 17, 2026 for a private event.
MEMBERSHIP FAQ
Questions about membership? We have answers!
FREQUENTLY ASKED QUESTIONS
General Membership Questions
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Memberships are active at the time of purchase and expires a year later at the end of the month one year from the date of purchase. You can find the expiration date located in your online account by clicking Member Details or by viewing your digital membership card in you Apple Pay or Google wallet.
Named adult membership cards are non-transferable and can only be used by the named individual. If you’re in need of some flexibility, we recommend adding on a Flexible Guest for $109.
Please contact the membership line at 206-548-2425 or membership@zoo.org.
If you previously unsubscribed or opted out from receiving emails at the time of your purchase, please contact the membership line at 206-548-2425 or email membership@zoo.org. In order to receive information on discounted WildLanterns member tickets or the presale for ZooTunes tickets, you must be subscribed to the zoo’s emails.
For the past several years, we have celebrated Zoofari, a members-only event after hours once a year. However, we realized only about 10% of our members were able to enjoy an event one day per year. So, we will be transitioning to Member Appreciation Month in September 2026! You will enjoy extra perks as a member all month long, featuring different discounts or free offerings each week. And the more you visit during the month, the more chances you will have to win one of our amazing prizes!
To create an online account, you will need to visit tickets.zoo.org, click on My Account and then select “reset or create password link”. There you will need to input the email address associated to the membership. You will receive an email containing a link to create a password. Once your password has been successfully created, you’ll use it to log into your online account. If you have any issues, please contact us at membership@zoo.org or 206-548-2425.
Buying a Membership
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Woodland Park Zoo has 4 membership options – Family Passport, Conservation Partner, Annual Pass and Explorer Pass. Please note, that every membership MUST include at least one named adult.
*Memberships are intended for individual and family use and may not be used by schools, daycares, preschools or any other organizations.
The Flexible Guest is an unnamed adult add-on; not a standalone membership. This add-on can be used with or without the named adult present by a different individual each day. Please note, this card DOES NOT allow half-priced guests entry.
Please visit the membership webpage, www.zoo.org/membership to view the levels and their benefits.
Yes! Just have your ticket purchase information and call the membership line at 206-548-2425. Or visit either zoo entrance. You may apply a 1:1 ratio toward the cost of membership, i.e., one adult daily ticket towards one adult membership.
Please note: Apply toward is only honored within 30 days of the visit date and the receipt is required. Only one daily visit may be applied towards the membership. Special events (WildLanterns, ZooTunes, tasting events, etc.) cannot be applied.
For families/households with nannies, we recommend our popular membership level – the Family Passport. Both, the Family Passport and Conservation Partner memberships come with a Flexible Guest pass. We highly recommend the Flexible Guest pass for covering nannies/sitters, since named adult memberships are not transferable.
When you have reached your checkout cart, there is an apply promo code box. Click the plus sign, enter your promo code and hit the apply button next to your promo code. Your discount will then be reflected at the bottom with your new cart total. If you don’t hit the apply button your discount will not be applied.
Gift Membership
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Memberships are active at the time of purchase. If you’d like the membership to start at a later date, please purchase a gift card in the amount of a membership. The gift recipient then can purchase their membership at the gate, online or over the phone. It will then be active at the time of that purchase.
Yes! Always select “Gift ” on the membership level you’d like on the main Membership page when purchasing a membership online for someone else, even if your purchase is a renewal. We make sure that your gift is attached to your recipient’s existing record. If their membership is still active, a full year of membership will be added beyond their current expiration date. If their membership has expired, their new membership will expire on the last of the month one year from the date of purchase.
You must have the gift recipient’s name, address, phone number, and email to purchase a gift membership. Always select “Gift Membership” when purchasing a membership for someone else.
No, online accounts are not required to purchase a membership. However, please make sure you have all your gift recipients contact information such as preferred email address and mailing address. If you are unsure of their contact information, we suggest you purchase a gift card that can be redeemed later by the recipient.
Gift recipients are NOT notified when a gift membership is purchased. It is up to the gift purchaser to notify the recipient. However, if you do purchase a gift membership online, you can share the membership and associated digital membership cards with the recipient using a link in the confirmation email you receive upon purchase.
When you have reached your checkout cart, there is an apply promo code box. Click the plus sign, enter your promo code and hit the apply button next to your promo code. Your discount will then be reflected at the bottom with your new cart total. If you don’t hit the apply button your discount will not be applied.
Coming to the Zoo
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The extra benefits included in the Family Passport and Conservation Partner memberships are located in a benefits package that the member will receive on their first visit at either zoo entrance during operating hours. Only the Conservation Partner benefit package will include the one-time-use guest passes.
Yes—only if your membership includes a Flexible Guest and children. If so, then your nanny/guest can show a digital version of your membership card to be scanned at either entrance. If you’re not able to find your digital membership card, the nanny/guest will need to check in at either zoo entrance.
To receive the 50% off guest tickets, you must be logged into your online account. After you log in, you will need to select the date and time you’d like for your guests visit, scroll to the non-member tickets area and select the amount of guests you’d like for that visit and add to cart—your discount will only reflect if you’re logged in and have added the tickets to your cart. Quantity determined by membership level.
*At least one named adult must be present when tickets are redeemed.
Animal encounters are seasonal. Please visit our interactive map or zoo.org/today/animalencounters to find our most up-to-date program list. You will need to redeem your passes included in your membership at the experience. These experiences are first come, first serve, so please plan accordingly.
Digital Membership Cards
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When purchasing a new membership or renewing, a confirmation email will be sent to the primary email on the membership record. In the email, there will be digital cards you can use or save to your Apple or Google Wallet on your phone.
If you cannot find your confirmation email, you can request for it to be resent on our ecommerce site; https://tickets.zoo.org/user/forgot-membership. Please note, the email will be sent to the primary contact on the membership.
This can only be done from your cell phone and not your desktop. Please see below for how to add to your Apple and/or Android devices.
To add to your Apple Wallet:
Click the Apple icon button within your confirmation email from your phone. A prompt will appear that says, “Add to Wallet” and then “Add”.
To add to your Google Wallet/GPay:
You will need to download and install Google Wallet/Gpay app – located within the Google Play store. Click the Google icon button within your confirmation email from your phone. A prompt will appear that says, “Add to Google Wallet” and then click on “save to Google Wallet/GPay”.
Please note: Google Wallet/GPay might ask you to log in so you can save it to an account. Please log in to continue. The card will be saved to Google Wallet/GPay and you’ll be able to access it from the Google Wallet app any time.
You can forward the confirmation email with your digital cards. Or screenshot (via your phone) the QR code and send it as a picture to the other member.
Yes. However, we will only print physical cards upon request for $5 per card. If you require a physical membership card, please contact us at membership@zoo.org or 206.548.2425.
Sometimes our emails end up in your spam/junk/promotional folder. If you still cannot find it, please contact the membership line at 206-548-2425 or membership@zoo.org. We can then verify we have the correct primary email address and resend the original confirmation email.
Digital cards can be used at either entrance of the zoo. Just open your Apple/Google wallet and have the card ready to scan.
All membership purchases are final, and membership cards and associated privileges are non-transferable. Refunds will not be issued for any reason. Memberships start at time of purchase, not on your first visit. Your expiration date will be a year from the purchase date, or if you are renewing early, a year will be added to your current expiration date. For the enjoyment of all guests, Woodland Park Zoo may refuse admission, control occupancy, or expel any person whose conduct endangers or disrupts patrons, animals or others.